Submit your Service Experience

Excellent service providers will be acknowledged for exceeding expectations and constructive feedback will allow us to make any necessary improvements. Please evaluate your experience based on the following criteria of our GREAT Commitment to Service.

Course-related issues or incidents?

DU is committed to the prompt and equitable resolution of all complaints and issues to the satisfaction of both the member of the University community and the University in accordance with the University’s policies and procedures.

Students Click Here

Faculty/Staff Click Here

Employee Information

    Please fill in the information below regarding the Davenport Employee who assisted you

  1. Search our employee directory.

  2. The Department this employee is part of.

  3. The Campus where you received service.

  4. The Date this employee provided service to you (Long Date Format - January 1, 2018)

Your Service Experience

    For the questions below, 1 denotes POOR service, whereas 5 denotes EXCELLENT service.

    1. Poor

    Did this employee make you feel welcome (in person, over the phone, email, online)?

    1. Poor

    Was your issue resolved in a reasonable amount of time?

    1. Poor

    Did the employee add additional value to your service experience?

    1. Poor

    Do you feel that the employee made an effort to fully understand your situation?

    1. Poor

    Do you feel appreciated as a customer of Davenport University

  1. Enter any additional comments about your service experience here. Please note, the space to enter nomination information is below this field.

  2. GREAT Award Nomination
  3. Do you wish to nominate this employee for the GREAT Service Award?
  4. This award is given annually to faculty and staff who consistently exceed Davenport's GREAT expectations by going the extra mile to serve students and each other.

Your Information

    Please fill in your information so we can contact you regarding your service experience

  1. If you are in need of immediate assistance, please contact the Office of Performance Excellence