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Your feedback is important to us!

Davenport University strives to provide GREAT customer service to all of the internal and external audiences we serve. You are invited to tell us about your service experience -- positive or constructive. Excellent service providers will be acknowledged for exceeding expectations and constructive feedback will allow us to make any necessary improvements.

What is GREAT Customer Service?

Our GREAT Commitment to Service is based on the following criteria:

G - Greeting you promptly with a smile

Did this employee make you feel welcome (in person, over the phone, email, online)?

R - Responding to your request in a timely manner

Was your issue resolved in a reasonable amount of time?

E - Exceeding your expectations

Did the employee add additional value to your service experience?

A - Actively listening to understand your needs

Do you feel that the employee made an effort to fully understand your situation?

T - Thanking you!

Do you feel appreciated as a customer of Davenport University?

What are the GREAT Awards?

These awards are given annually to faculty and staff who consistently exceed Davenport's GREAT expectations by going the extra mile to serve students and each other.

Submit a GREAT Service Report

Course-related issues or incidents?

DU is committed to the prompt and equitable resolution of all complaints and issues to the satisfaction of both the member of the University community and the University in accordance with the University’s policies and procedures.

Students Click Here

Faculty/Staff Click Here